905 895 4521 ext. 6656 SDias@southlakeregional.org

The Empathy Effect : Countering Bias to Improve Health Outcomes

“Primary health care providers have considerable potential to offer greater self-management support to people  with chronic conditions, both during routine office visits and by linking patients with community-based programs”
(Health Council of Canada, 2012)



The Empathy effect was developed by the Institute for Healthcare Communication. In every aspect healthcare is apart of human interactions, and people do hold feelings and ideas about others that may involve judgement, and demonstrate stigma that reflects bias. Blue Shield of California Foundation who has recognized the significance of trauma among clinic patients/clients and employees, has funded the creation of this communication skills training program.

The Empathy Effect work shop is open to those who work in healthcare, and who come in contact with patients/clients and their families. A lot of people who work in healthcare have few exposure to explicit and intentional training. The Empathy Effect: Countering Bias to Improve Health Outcomes (EE) workshop is fast-paced and highly-interactive, it gives you the opportunity to help you understand self reflection, and practical skill-building.

This workshop is ideal for a group of 16 and is delivered as a 4.5 hour training session. It presents an extensive research base, commitment to active learning and input from a diverse array of experts.

Workshop Foundational Premises:

  1. Empathy is healing and judgment is harmful,
  2. Vulnerable populations experience greater harm by judgment and lack of empathy, and
  3. We all have judgments, and we can learn to mitigate them

Essential Techniques for Empathy Conveyance:

In-Gear Model

Learning Objectives:

  1. List two of the three premises for empathy-based care
  2. Identify the elements of the IN GEAR model for empathy conveyance
  3. Identify two internal or external cues associated with interactions that invite judgment
  4. Name at least one counter cue to shift from a view of judgment to one of understanding
  5. Demonstrate at least two examples of conveying empathy

For more information about hosting a workshop at your location or to locate a workshop near you please contact the Self-Management Project at (905) 895-4521 ext 6489.


For The Empathy Effect : Countering Bias to Improve Health Outcomes workshop



Very interesting, thought provoking, and a good challenge. Thanks!!


I will miss seeing you all, hope you are doing well.


I felt more confident after this meeting, and appreciated the other members.